Opening Procedures
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Lesson 1 of 5
Opening Procedures
A consistent opening routine ensures the store is ready for customers and sets up a successful day.
Before Opening (Arrive 15-30 minutes early)
- 1Disarm the alarm system immediately upon entry
- 2Lock the door behind you - no customers until opening time
- 3Turn on all lights, music, and display lighting
- 4Walk the floor - check for anything unusual or out of place
- 5Check the safe and review previous night's paperwork
Register Preparation
- Each drawer starts with EXACTLY $200 (the "bank")
- Count your drawer BEFORE signing for it
- Count out loud or use a consistent counting method
- Verify: 4 twenties, 6 tens, 8 fives, 20 ones, $10 in coins (standard)
- If the count is wrong, report to manager BEFORE signing
Store Readiness Checklist
- All products stocked and "faced" (labels forward)
- Display cases are locked
- Floors are clean and free of hazards
- Trash cans are empty
- Bathrooms are stocked and clean
- All signage is in place
Opening Time
- Turn on the "OPEN" sign at exactly opening time
- Unlock the front door
- Greet your first customers warmly
- You're ready for a great day!
Key Takeaways
- Arrive 15-30 minutes before opening time
- Count your drawer before signing - report discrepancies
- Each register starts with exactly $200
- Walk the floor to check for anything unusual
- Turn on OPEN sign at exactly opening time